Authors: Tom Trauer, Tom Callaly and Helen Herrman, VIC
Event: 2005 TheMHS Conference
Subject: Studies on: Shame; Attitudes to Outcomes Measurement
Type of resource: Conference Presentations and Papers
Abstract: As part of a larger study staff attitudes to outcome measures (OMs) were evaluated by questionnaire, which was administered three times over a twelve-month period in two adult public mental health services. Attitudes were very varied; there was no overall change in perceived value, ease of use or usefulness in one agency, and a decline in perceived value and usefulness in the other. Attitudes were least positive among medical staff, who also had the lowest rates of completing OMs. The occupational group most positive to OMs were those in administrative positions. The provision of feedback as provided in this study did not appear to have an impact upon perceptions of overall value. We think that the failure of the provision of feedback to improve attitudes may have been related to the type of feedback (i.e. no assistance with interpretation or indications for action), and its speed (not immediate enough).