Authors: Cathy Keenan and Kath Ward , VIC
Event: 2010 TheMHS Conference
Subject: COMMUNITY MENTAL HEALTH
Type of resource: Conference Presentations and Papers
Abstract: Care coordination has been shown to improve outcomes for people with complex needs (Davies, Harris, Perkins, Roland, Williams, Larsen and McDonald 2006). In 2009, the Departments of Health and Human Services, Eastern Metropolitan Region Victoria facilitated a series of Care Coordination Workshops. The aim of the workshops was to develop a shared understanding of care coordination practice, document an agreed cross sector approach and facilitate opportunities to support sustainable practices. The workshops involved 90 senior practitioners from 40 different services. Participants valued developing a shared understanding of care coordination and have taken this information back to their work place. The agreed regional approach to cross sector care coordination has been documented in a workshop summary (Department of Human Services EMR and Department of Health EMR, 2010). Practices in the region will be sustained by Care Coordination Champions, regular practice forums and support from senior managers.