Consumer/Key Worker/Case Manager Perception Of Need – Enhancing Dialogue To Improve Outcomes

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Authors: Diana Cornish, VIC, Glen Tobias, VIC, John Farhall, VIC, Tom Trauer, VIC & Mike Slade, UK

Year: 2004

Event: 2004 TheMHS Conference

Subject: Rehabilitation & Clinical Services, Psychiatric Disability Rehabilitation and Support Services (PDRS), neami

Type of resource: Conference Presentations and Papers

ISBN: 0975765302

Abstract: A crucial factor for mental health services moving towards more evidence-based practice and delivering outcomes for consumers is the identification of their needs and the subsequent development of individual service plans (ISPs). Of the 11,000 consumers engaged in Psychiatric Disability Rehabilitation and Support Services (PDRS) in Victoria approximately 70% also have a case manager from Area Mental Health Services. This presents a challenge for services to collaborate effectively given that they have different roles and responsibilities and bring different perspectives to their work with consumers.

In the northern suburbs of Melbourne a close collaboration has developed between Neami, a PDRS and the Northern Area Mental Health Service who provide clinical care for consumers. In this study we have used the Camberwell Assessment of Need to examine consumers’, case managers’ and PDRS workers’ perceptions of need and report on the areas of agreement and disagreement between the three perspectives. Discussion focuses on how the information is used to develop ISPs with consumers and on the importance of increasing consensus between consumers and mental health professionals regarding needs.

Improved dialogue and understanding between consumers and mental health professionals is a key component for improving outcomes and further empowering consumers in their own rehabilitation and recovery.

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