Authors: Joe Chuong and Lilia Polewski, NSW
Event: 2005 TheMHS Conference
Subject: Service Evaluation and Outcomes Measurement
Type of resource: Conference Presentations and Papers
Abstract: Fairfield Community Mental Health (FCMH) in South Sydney West Area Health Service, Western Zone (SSWAHS-WZ), New South Wales(NSW) undertakes a critical review and analysis of its referrals during the 5-year period in which both its organisational structure and process-documentation-data collection system underwent through four major changes : 1) the Acute Care Mental Health Project in 2002-2 (a pilot project for trial of Assessment of Current Presenting Problem or Module A1 and Family and Social History Module A2); 2) the compulsory implementation in 2003-4 of the NSW Mental Health Outcomes Assessment Treatment Project (MHOAT); 3) the introduction and implementation of the Patient Administration Service System (PASS) in 2002, an area wide database for collecting demographic data, some clinical indicators and occasion of services provided to each and all clients of health services and 4) the enhancement of the combined intake service for both Liverpool and Fairfield Community Mental Health teams by adding a Clinical Nurse Consultant and a full-time intake clinician to the existing intake officer. During this period, a record of all referrals was maintained in a local MS Access database for monitoring of compliance and progress with MHOAT requirements. The database was used for this analysis and review. Data was analysed using SPSS V.13 program. Early results of this critical analysis and review revealed interesting findings not only on local issues (resources-funding-staffing level and process) but also on structural and systemic issues (resources-funding, system process, documentation).
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