Authors: David Lui, NZ
Event: 2002 TheMHS Conference
Subject: Brief Papers: Focus on Interventions, Training & Other Issues, book of proceedings
Type of resource: Conference Presentations and Papers
Abstract: Relationships are an important element in the healing and recovery process. A caring nature, the ability to establish rapport and genuine desire to help people assists in developing trusting relationships. This is sometimes more important than a knowledge of mental illness, medications, side effects etc. Qualities and skills that consumers consider most important to them are often not about being knowledgeable, articulate, writing and documentation skills but more about ability to listen, have empathy with people, caring nature. The qualities that service providers look for when recruiting staff are often not the same as those the consumers feel are important. The paper will explore some of these qualities and offer suggestions as to their importance and how service delivery can be improved with better of these qualities.