Authors: Suzanne Velarde and Coralie Flatters, WA
Event: 2014 TheMHS Conference
Subject: book of proceedings 2014, outcomes measurement project, Western Australian Community Managed Mental Health Organisations (CMMHOs
Type of resource: Conference Presentations and Papers
Abstract: The purpose of this paper is to outline the process to developing outcomes measures guidelines for Western Australian Community Managed Mental Health Organisations (CMMHOs). It explores the development of a project in conjunction with an increasing awareness of the challenges organisations are faced with in becoming person-centred and outcomes focussed in their approach to service delivery. The result is the recognition that measuring outcomes is only part of the picture; it is the process which precedes this which is the important part of the puzzle, and one which is routinely overlooked and/or only partially completed. The project also attempted to work in a fluid manner and be reflective of the changing environment.