Book of Proceedings: Giving Voice: A Consumer Led Research Project

Go back to Resource Library
By June 4, 2015 No Comments

Authors: Phil Williams, Chris Lloyd, Gabrielle Vilic, QLD

Year: 2013

Event: 2013 TheMHS Conference

Subject: consumer advocacy group, Acute In-patient, services

Type of resource: Conference Presentations and Papers

ISBN: 978-0-9757653-7-1

Abstract: Traditionally, satisfaction with acute care services has been assessed using measures designed by clinicians or academics and administered by staff. There is a risk that such measures will focus on dimensions of satisfaction that are relevant to staff but will overlook dimensions that are important to consumers. There is also a risk that some consumers will feel inhibited in expressing their views when a satisfaction survey is administered by staff. In an attempt to overcome this potential bias in evaluation of acute services, we identified a measure (VOICES) that was consumer developed and tested. We also arranged for consumers to administer the measure. In this presentation, we discuss both the process of evaluating satisfaction with acute care services and results obtained.

This resource is only available for subscribers. If you have a subscription, please log in. Otherwise, click here to purchase a subscription.