Implementing A Framework For Consumer Directed Service Improvement: Mh-Copes

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Authors: Louisa Riste, NSW.

Year: 2010

Event: 2010 TheMHS Conference

Subject: POLICY,RESEARCH, Consumer Participation

Type of resource: Conference Presentations and Papers

ISBN: 9780975765364

Abstract: Mental Health Consumer Perceptions and Experiences of Services (MH-CoPES) is a Framework and tool for consumer participation in evaluation and consumer directed quality improvement of mental health services. This paper summarises the work of Stages 1 and 2 of the MH-CoPES project, which developed, tested and refined the
MH-CoPES Framework and tool, ready to be implemented across NSW public adult mental health services. It further details the work completed through Stage 3 of the project, to prepare NSW Area Health Services ready for the implementation of the Framework. Stage 3 of the project addressed the key components identified to prepare mental health services to introduce a new program, build a shared understanding of consumer participation, engage stakeholders and maintain momentum in order to ensure the successful and sustainable implementation of a framework for consumer directed service improvement.

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