Authors: Aroon Naidoo, Joanne Stubbs, Johanna Tracey and Partha Das, VIC
Event: 2016 TheMHS Conference
Subject: Book of Proceedings 2016, conference papers, proceedings papers, North West Area Mental Health Service (NWAMHS)
Type of resource: Conference Presentations and Papers
Abstract: Paper from TheMHS Conference 2016 Book of Proceedings: People. Authenticity Starts in the Heart. The Conference was held in Auckland, New Zealand 23 - 26 August 2016.
The project team were tasked as part of a leadership initiative to develop a system to ensure that our community mental health teams were able to meet the Department of Health & Human Services (DHHS) 91 day Clinical Review reporting requirements and that the process became a much more recovery focussed part of a consumers’ journey. We work in an environment of continual change. The organisation had been through a major restructuring and redesign process over the previous two years. Clinicians report feeling that they are rarely consulted ‘by people who have lost sight of the work at the coalface,’ changes appearing to be imposed from above by DHHS or by management. Introducing another structural change to expectations of the clinical workforce requiring further shifts to established work practices was daunting. This paper concentrates on the practical processes and approaches identifying key consultation pinch points which have been necessary to allow these program reforms to be accepted and embraced by clinicians and consumers.