Authors: Steve Bailey, NSW
Event: 2007 TheMHS Conference
Subject: NEAMI, ETHICS, EQUITY, Diverse Cultural Background, Housing and Accommodation Support Initiative (HASI) psycho-social rehabilitation service , CALD
Type of resource: Conference Presentations and Papers
Abstract: The NEAMI service in Liverpool NSW delivers the innovative Housing and Accommodation Support Initiative (HASI) psycho-social rehabilitation service in a community where 38% of the population was born overseas and 62% speak a language other than English. The under representation of people from Culturally and Linguistically Diverse (CALD) backgrounds was identified by the Social Policy Research Centre in their monitoring and evaluation of the HASI program and evidence will be presented that shows that this has now been addressed by this service. The service has deliberately recruited a culturally and linguistically diverse staff that speaks 14 of the 109 local languages and has built partnerships and linkages with the local CALD community which have enabled culturally appropriate and effective psycho-social rehabilitation for this previously under-represented client group. Improved recovery for consumers when psycho-social rehabilitation is delivered in their own language has been significant, and is reflected in the positive changes in consumers’ Global Assessment of Functioning (GAF) sores. This paper describes the challenges in recruiting, training and managing a team where for most English is a second language and how these have been overcome in the application and development of evidence based best practice.