Authors: Anna Szynkar and Denise Wright, SA
Event: 2008 TheMHS Conference
Subject: Journey to Recovery, ACUTE SERVICES IN COMMUNITY / HOSPITAL,INNOVATIONS,SETTING PRIORTIES / STANDARDS
Type of resource: Conference Presentations and Papers
Abstract: Journey Boards are a Visual Communication Tool introduced at Southern Mental Health as part of the Redesigning Care and Learn Thinking Initiatives. Background information identified that it was difficult to follow what stage the consumer’s inpatient journey was up to. It was not known if the lack of this information was having an impact on the length of stay. There was no formal referral process for internal mental health consults and no data available in regards to information about long delays for external consults. Information was being duplicated in notes, folders and books. The main goal of the journey board is to introduce a standardised communication tool that was visible to the whole team and to collect data regarding real rather then perceived barriers to discharge. The paper will describe the process on how the journey boards where introduced into the mental health setting, from the analysis at the first meeting to the recommendations and the plan of establishing a steering group with an identified scope of practice. It will also describe how the journey board can be used to collect data and evidence to assist and plan for changes to current practice.