Authors: Tracey Fox, ACT
Event: 2008 TheMHS Conference
Subject: Modelling Good Services, EMOTIONAL WELLBEING, NEW TECHNOLOGIES, COUNSELLING
Type of resource: Conference Presentations and Papers
Abstract: Lifeline has played an important part in Australia’s mental health landscape for 45 years, delivering services in support of emotional wellbeing, including the 24/7 telephone counselling service staffed by skilled volunteers, provision of mental health and self help resources, and suicide awareness and prevention. Lifeline strives to improve access to its national services for anyone, anytime, anywhere. The application of a new telephony system in 2007 dramatically increased caller access across Australia. Lifeline’s challenge in the 21st century is to continue to provide services that support people seeking help, through whichever means they may choose. Current and new technologies such as SMS and email can offer different access for people who may not be traditional users of the Lifeline services.
This will enable Lifeline to continue connecting people with care for another 45 years and beyond.