Authors: Joe Cassar, Phil Watson
Event: 2015 TheMHS Conference
Subject: Effectiveness & equity of access, Neami National recordings
Type of resource: Audio
Abstract: In August 2014, the new MHCSS (Mental Health Community Support Services) system commenced in Victoria. This presentation will outline some of the benefits and learnings of the new centralised intake assessment function.
Navigating and accessing services in the previous system was identified by clients, carers and service providers as being extremely difficult. Some of the features of the new system have included; a single point of entry with an equitable prioritisation process. This has resulted in consumers only having to apply to the intake service rather than having to identify and apply to numerous services. Furthermore, there is now also a transparent and standardised assessment process undertaken by all three intake assessment providers across the state. The function also manages a facilitated referral process and a ?needs register? for clients waiting for service.
The service is primarily phone based with face to face assessments offered where required. This has proven to be especially important for people who do not speak English and require an interpreter, as one example.
A further benefit has been the development of closer partnerships within the sector. Providers in each catchment are now more aware of the total client demand and the need to work collaboratively in meeting these needs.