Neami National Session Recording S021: “Consumer Participation and Leadership from Rhetoric to Reality”

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By September 15, 2015 No Comments

Authors: Julie Anderson, Paula Kelly

Year: 2015

Event: 2015 TheMHS Conference

Subject: Co-design & Partnership, neami national recordings neami recordings

Type of resource: Audio

Abstract: Human Rights Conventions and Australian Policy clearly articulate the right of consumers to be actively involved in the planning, delivery and evaluation of services as well as full inclusion in society. To move beyond tokenistic and ad-hoc processes Neami National is implementing a whole of organisation change process to transform the relationship between the Neami workforce and people who access Neami services. Co designed with consumers, the consumer participation framework articulates a strategy that builds capacity for consumer learning and leadership to challenge attitudes and increase worker?s understanding of how participation can move beyond the ?us and them? space.

The consumer participation framework uses principles of co- production to bring workers and consumers together recognising the range of the skills and talents that everybody brings to the table and ensuring all information is shared. In this way participants are not differentiated by their consumer or worker status alone. Through specific examples this presentation aims to demonstrate how this change process will create pathways for a new leadership to emerge and progress participation opportunities at Neami service sites, across all organisational functions and in the community.

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