Book of Proceedings: Opening Pathways to Recovery and Discovery Our Experience Developing a new service framework

By October 15, 2015 No Comments

Authors: Barbara Disley and Mary O'Hagan, New Zealand

Year: 2014

Event: 2014 TheMHS Conference

Subject: book of proceedings 2014, richmond services

Type of resource: Conference Presentations and Papers

ISBN: 978-0-9757653-9-5

Abstract: As a community based mental health recovery provider, Richmond Services has been on a journey to reframe the way in which our services are provided. Working with a team that included people with lived experiences from across our services, we developed a new framework that incorporates a strong learning paradigm as opposed to an illness paradigm. The framework draws on the 'houses of wisdom' using the wisdom from scientific and clinical evidence; lived experience wisdoms; cultural and community wisdoms. The framework seeks to enhance good outcomes within all spheres of a person's life. Richmond is also on a learning recovery/discovery journey into the way we work as an organisation, including the building lived experience wisdom at all levels. We are emphasising the importance of an organisation's culture in shaping how we work with each other and we are seeking to bring more 'heart' and rigour to our use of feedback and evidence. The learning approach draws on the educational research in New Zealand that reinforces the principles of valuing cultural context, learning and world view of the person one is working with. The new framework comprises three foundations - connect, create and change and learn.

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