Authors: Counties Manukau District Health Board
Event: 2009 TheMHS Awards
Type of resource: TheMHS Awards
Award state: NZ
Award level: Finalist
Award category: Specialist Service or Part of a Larger Service
Abstract: The PER Team is a unique, consumer evaluation team, which evaluates the clinical mental health services in the Counties Manukau District Health Board (DHB). The team applies a consistent evaluation framework to each mental health service. Each service is on a two yearly evaluation cycle. During each evaluation the team gather a valuable multi-perspective view of the whole service via feedback from all stakeholders. The team has achieved recognition both locally and nationally for working in partnership with clients, family, staff and other agencies in a respectful way that identifies and builds on the strengths of each of the stakeholders both individually and collectively. At the end of each evaluation, a report is written that identifies the strengths, resource needs and areas for improvement. This team is an example of a DHB’s unique and innovative approach to improving the quality of mental health services and to ensuring that the changes are sustainable and consumer focused. Description of Facility/Organisation: Counties Manukau District Health Board (CMDHB) provides for the healthcare needs for very diverse population of around 530,040people living within the southern region of Auckland to the Waikato region. In 2007 the number of active clients utilizing the mental health services in this region was in excess of 7,000. The staffing levels across the entire organisation exceed 5,000. The funding source for Mental Health Services for this population comes from the New Zealand Ministry of Health and the services provided include both inpatient hospital and community based mental health services. Counties Manukau DHB funds services for all age groups as well as services specifically for Maori, (People Indigenous to New Zealand) services specifically for Pacific people and services for refugees and migrants.