PowerPoint S19: The efficacy of scheduled weekly calls from a peer led mental health Helpline to consumers of mental health services.

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By October 11, 2016 No Comments

Authors: Shaun Walsh

Year: 2016

Event: 2016 TheMHS Conference

Subject: Innovations in Peer Work, Challenges, Innovation, Quality, lived experience, new pathways to care, research & evaluation informing practice, MI Fellowship Melbourne

Type of resource: Conference Presentations and Papers

Abstract: Often those who are struggling with mental health issues are subject to stigma and social exclusion. For those who have been unwell for a long period of time this can then lead to a reinforcement of social isolation and a lack of opportunity to engage in what is thought of as having normal social interactions and conversations with others.

The aim of this paper is to present qualitative data that supports the efficacy of an initiative by the MI Fellowship peer led Helpline in making weekly scheduled appointment calls to consumers who are receiving support from the mental health service system and have been designated as having high and complex needs.

It is the intent of this paper to highlight the value of over the phone outreach peer support that engages consumers in day to day ‘normal’ conversation that is validating, supportive and relational. That can then also lead to a reduction in feelings of social exclusion, and a heightened sense of feeling valued and important.

We will be reporting on data drawn from a simple qualitative questionnaire given to those receiving scheduled outreach calls that has some significant findings in regards to beneficial outcomes for these individuals.

Also from this presentation: Scheduled Outreach Call Service (SOCS) program – Evaluation Results.

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