Authors: Darya McCann, Matthew Castle, Angie Willcocks and Andrew Wilson, NSW
Year: 2003
Event: 2003 TheMHS Conference
Subject: technology,
Type of resource: Conference Presentations and Papers
ISBN: 1876939184
Abstract: Although it has long been accepted practice for a range of mental health services to be delivered via the telephone as part of the management of a client caseload, there has been a move to the delivery of mental health triage via a dedicated telephone based service in recent years.
Over the past five years McKesson Asia-Pacific, a provider of call centre solutions in healthcare, has developed a number of innovative service models that have integrated the functions of triage and case management via the telephone with the face-to-face services in a given area. The seamless integration of telephone-based services with those on the ground is an essential element of an effective service delivery mechanism. This paper will present The Greater Murray Accessline as an example of such a service and will also discuss the development of this service over time in response to policy changes and specific local issues.
This resource is only available for subscribers. If you have a subscription, please log in. Otherwise, click here to purchase a subscription.