Authors: Glenda Pedwell, Tom Trauer, and Lisa Gill, VIC
Event: 2006 TheMHS Conference
Subject: REviews of services, OUTCOME MEASUREMENT; QUALITY IMPROVEMENT; EVIDENCE-BASED PRACTICE
Type of resource: Conference Presentations and Papers
Abstract: Routine outcome measurement (ROM) has now been introduced into all Australian public mental health services, but experience suggests that many clinical staff lack expertise in using them. There is a need to assist staff to make the measures useful at the clinical level. In 2005, under the title of Quality Through Outcomes Network (QUATRO), the Victorian Department of Human Services set up three teams aimed at consolidating the use ROM and furthering sustainability through a variety of peer support activities. We report an initiative undertaken by the North-east team in early 2006. Following a call for expressions of interest, four adult community teams (three metropolitan and one rural) were recruited. QUATRO team members attended team meetings fortnightly over approximately three months, contributing to the discussion of consumers identified for review, using local and national OM data and tools, and their own expertise. Qualitative findings consist of observations of factors that assist and hinder use of ROM. In addition, attitudes of clinicians toward ROM were assessed at the beginning and end of the period, and were compared to evaluate the impact of the intervention. The initiative identifies steps that staff can take to make ROM more useful in their work.