Book of Proceedings: Resourcing outcomes through communication

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By October 15, 2015 No Comments

Authors: Claire Green, WA

Year: 2014

Event: 2014 TheMHS Conference

Subject: book of proceedings 2014, perspective, experience

Type of resource: Conference Presentations and Papers

ISBN: 978-0-9757653-9-5

Abstract: Navigating the Mental Health system can be difficult especially when you can’t articulate your needs as a patient to a mental health professional. Claire Green is in the unique position of being both a caseworker and a patient which gives her an intricately detailed perspective of how the mental health system operates. From this perspective she presents a new way of forming beneficial partnerships between mental health professionals and their clients through effective communication. Expressing one’s needs when one is unwell is not easy whilst being a professional also comes with its own set of restraints. However, both need to include communication as their key tool in empowering good outcomes. It is crucial we have a mutually beneficial exchange but how? It starts with dialogue and communicating explanations of why decisions are made. It involves modelling ways of articulating symptoms, whilst defining clear goals. In this way both the professional and the client are empowered.

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