Authors: Bruce Falconer and Stephen Ziguras - Royal Park Corporation
Event: 1994 TheMHS Conference
Subject: NESB nonenglish speaking background, ethnic health audit, book of proceedings
Type of resource: Conference Presentations and Papers
Abstract: In response to a set of policy guidelines released by the Victorian Health Department, Royal Park Corporation conducted an Ethnic Health Audit, for the purpose of reviewing services provided to people of non-English speaking background (NESB). The major findings of this review were: that NESB people had an average hospital stay 21% longer than the Australian born; the average length of time between contacts through an interpreter for hospital inpatients with poor or no English was 7 days. Consumers of NESB identified a number of problematic factors in their experience of service provision. These included lack of communication in their own language, limited provision of information about admission, treatment, medication and prognosis, lack of family involvement at all stages of contact with services, and ignorance on the part of some staff about culturally-relevant family roles and expectations.