S08: NDIS – creating a new model for service delivery.

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By September 21, 2017 No Comments

Authors: Glen Tobias, Priscilla Ennals

Year: 2017

Event: 2017 TheMHS Conference

Subject: Change, Innovation, Reform,Funding – Changing Models, Systems ,Service Systems, Delivery, Implementation

Type of resource: Conference Presentations and Papers

Abstract: Australia’s National Disability Insurance Scheme (NDIS) has been described as the biggest social reform of a generation. Providers are exploring service delivery models and organisational structures that will deliver viable NDIS services of high quality.

Neami National has set up a new company - Mental Health and Wellbeing Australia (Me Well), to operate in this new client-directed funding environment. Our approach draws from a retrospective analysis of a provider business that failed to viably transition to the NDIS. As a result we purchased this business from the Administrators.

This presentation will share key findings that contributed to business failure in the NDIS, teasing out local and trial site factors, from challenges within business operations. It will also describe Neami’s approach to business transformation. This covers planning for the new company, the model, system implementation, and ramp-up, and also the interim arrangements during the transition. We discuss how we are managing workforce transformation, transition of existing consumers, informing and educating customers, acquiring and retaining customers, creating and implementing new systems, and marketing.

Learning Objectives
Learning Objective 1: The audience will hear analysis of factors that influenced the first business failure in the NDIS and learn how a new organisation can be set up as fit for purpose for the NDIS environment.

Learning Objective 2: Some are predicting that many organisations will be unable to successfully transition to the NDIS. Examples of how different organisations are approaching the challenge will contribute to the dialogue.

Williams, T., & Smith, G. (2014) Can the National Disability Insurance Scheme work for Mental Health? Australian & New Zealand Journal of Psychiatry 48(5): 391-394.
Naufal, R. (2015) A rabbit in the NDIS headlights? Disability Services Consulting

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