Authors: Liz Prowse
Event: 2017 TheMHS Conference
Subject: Service Systems, Delivery, Implementation,Change, Innovation, Reform,Workforce,Community, Culture, Society
Type of resource: Conference Presentations and Papers
Abstract: CAMHS South Australia has been on a bumpy and sometimes uncomfortable journey since merging the old northern and southern CAMHS services. Different organisations, cultures, histories and practices were ‘merged’ into a single statewide CAMHS early in 2013. Despite best attempts the two services continued to maintain their individual identities causing continued tension and impeding forward progress for the embryonic SA CAMHS. In 2014 an independent review of CAMHS was commissioned, making 46 recommendations, however the standout issue was creating a culture which could move forward, innovate and create the contemporary CAMHS which could move into the future. To our initial confusion, and then fascination, our CEO brought on board a change facilitator to run a 9 month programme of ‘Radical Redesign’. This paper outlines the service redesign journey, what makes it radical, and the outcomes of our 9 months of confusion, laughter and pain. This paper relays the initial redesign programme and the challenges of keeping the spirit of redesign alive 12 months on.
Learning Objective 1: Gain an understanding of the importance of co-design in change, working with partners and stakeholders at the inception of thinking about change.
Learning Objective 2: Mental health services must constantly refresh themselves in a rapidly changing health landscape, this paper describes a process to do this which was challenging and rewarding.
Mellish, Liz.(2011) Facilitating Strategic AI Interventions, International Journal of Appreciative Inquiry, Volume 13, Number 2
Bridges, W. (1991) Managing transitions: Making the most of change. New York: Wesley Publishing Company.
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