Authors: William Campos
Event: 2019 TheMHS Conference
Subject: Developing a seamless service transition that supports care of individuals in communities. An integrated approach to peer support and professional services in the context of an online and face to face environment.
Type of resource: Conference Presentations and Papers
Bill is an experienced clinician with extensive senior management experience across several sectors including disability, mental health, primary health, education and community/social support services. Bill is presently the CEO of Community Options Australia, a not-for-profit organisation, with the purpose of providing innovative solutions to connect and enable people to access community care choices, to remain independent in their own homes. Previously, Bill was the Head of mental health service at WentWest - the Western Sydney PHN responsible for commissioning a number of mental health, suicide prevention and alcohol and other drug services to support system reform at a regional level. Bill was also the founding member of Helplines Australia a national association for supporting the work of telephone helplines and counselling. Bill has completed a number of research projects and has published a number journal of articles relating to telephone and online psychological services. He has contributed to a number of media articles relating to the impact of technology on mental health.
Recovery is an individual journey and mental health conditions does not necessarily prevent individuals from leading a fulfilling and a meaningful life.
This paper explored into people’s subjective experience of mental illness with an objective to better understand the barriers and facilitating factors which helped them in adapting, coping and recovering in the community.
This paper identified various clinical and non-clinical factors related to person and social factors that played a role in the persons’ well-being. It raises a point of discussion regarding how care should be accessible, seamless and importantly delivered in the community to sustain long term outcomes. Furthermore this paper argues that coordinated care provided by community facilitator, can enhance care, particularly with the dynamics of peer workers, family and carer engagement as well as clinical and case management services.
Narratives from consumers indicate that this long term management of care by a single contact point is preferred, although the system structures does not support such a process.
Learning Objective 1: The complexities of individual care, require services to be operating with a strong focus on the quality of care, flexible arrangements and to be cost effective.
Learning Objective 2: The utilization of a number of services, professionals, including peers workers as well as a number of environments (online and telephone) within a context of individualized care requires considerable service coordination for the consumer to receive accessible and seamless care in the community.
Rahul Shidhaye, Crick Lund and Dan Chisholm (2015) Closing the treatment gap for mental, neurological and substance use disorders by strengthening existing health care platforms: strategies for delivery and integration of evidence-based interventions
International Journal of Mental Health Systems 2015 9:40
https://doi.org/10.1186/s13033-015-0031-9© Shidhaye et al. 2015
Mary D. Naylor1, Linda H. Aiken2, Ellen T. Kurtzman3, Danielle M. Olds4, and Karen B. Hirschman5 (2011) The Importance of Transitional Care in Achieving Health Reform. HEALTH AFFAIRS VOL. April 2011 30, NO. 4: STILL CROSSING THE QUALITY CHASM: THE CARE SPAN.