Authors: Carolyn Perry, Ivan Frkovic
Event: 2015 TheMHS Conference
Subject: Service Quality & Reform
Type of resource: Conference Presentations and Papers
Abstract: Floresco is a new community mental health managed program led by Aftercare as part of a consortium model creating a culture of connectedness and recovery in the West Moreton Region.
Floresco brings to life the concept of providing clear pathways of care through coordinated, collaborative and integrated approaches to service delivery which is fundamental to the National standards for mental health services. Providing access to quality services in a timely manner that supports a holistic person centred recovery approaches is also key as articulated in the National framework for recovery orientated mental health services.
Floresco progresses the vision of Aftercare “Together for social and emotional well-being” and all our partners by ensuring the experience of consumers and carers is of high quality and that there is “no wrong door” to access the service.
Relationships are vital within this model to ensure that all the best possible referral pathways are offered both internally and externally. Floresco shares resources with its consortia partners and external agencies to find innovative solutions to reduce hospital admissions and discharge into homelessness, while enabling the skill development and social participation of individuals and their family/carers.
Floresco works with clinical and non-clinical sectors, employment and housing sectors, and combines Commonwealth and State community mental health funding, including MBS into an integrated business model. The overall aim is to enhance the consumer and family experience resulting from one intake, assessment, and triage process; one care plan; one client information management system; and one set of agreed outcome measures.