Authors: Monica Cartner
Event: 2001 TheMHS Conference
Subject: book of proceedings, What's the reality: consumers in services, consumers/Tangata Whaiora, new zealand,
Type of resource: Conference Presentations and Papers
Abstract: I start from the view that relationships between 'consumers/Tangata Whaiora' and 'service providers' are critical in understanding the role of the consumer advisor. My paper begins by describing a conceptual model in which 'consumers' and 'providers' constitute semi-autonomous but complexly inter-related domains, each of which subsumes further domains. An important feature of variance within and between the two domains lies in differing meanings attributed to shared interests and issues.
Using illustrations from my personal and broader experience, the consumer advisor's role is portrayed as spanning boundaries and brokering meanings between and within the 'consumer/Tangata Whaiora' and 'service provider' domains.