The Consumer Experience of SNAP’s Implementation of the Collaborative Recovery Model (CRM)

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By April 17, 2015 No Comments

Authors: SNAP Gippsland Inc.

Year: 2008

Event: 2008 TheMHS Awards


Type of resource: TheMHS Awards

Award state: VIC

Award level: Winner

Award category: Non Government Organisation (NGO) Provided Services

Abstract: SNAP Gippsland’s use of the Collaborative Recovery Model (CRM) is transforming the PDRSS agency. The model, introduced in 2005 with thorough staff training, was developed by Illawarra Institute for Mental Health, University of Wollongong. SNAP is part of the University’s research program. With 52 clients using the model and 11 trained workers, the CRM - central to SNAP’s planning and programs - offers a recovery-centred approach to Mental Health (a shift from conventional “support”). Based on client autonomy and collaboration between clients and Recovery Support Workers, the model recognizes that hope, positive self-identity, meaning in life and responsibility for one’s health are vital to recovery - and can blossom through CRM’s clearly defined program. Clients are encouraged to identify their big dreams. Each client meets weekly with his/her Recovery Support Worker to choose and review individual, achievable goals and “homework” towards those dreams. Both clients and workers report “amazing” achievements. Description of Facility/Organisation: SNAP Gippsland Inc. is a Psychiatric Disability Rehabilitation Support Service (PDRSS), part of the Victorian Mental Health Service system. Since 1992 it has delivered psychosocial rehabilitation and recovery models of service and care to adults with a serious and enduring mental illness and associated psychiatric disability in rural Victoria. SNAP is governed by a well-qualified and experienced Board of Management and its primary source of funding is the Victoria Department of Human Services. SNAP is accredited with the Quality Improvement Council. SNAP’s 14 staff members deliver Home-based Outreach Support Services and Psychosocial Rehabilitation Day Programs to 110 clients in the shires of East Gippsland, Wellington, South Gippsland and Bass Coast. It has service outlets in Bairnsdale, Sale and Leongatha.

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