Authors: Sarah Andrews, Barbara Disley, Martin Cole, Jane George, Rebecca Muir, Margaret Anne Cole, Polly Grainger and Cerina Altenburg,1 NEW ZEALAND.
Event: 2014 TheMHS Conference
Subject: book of proceedings 2014, primary care, emergency department, richmond
Type of resource: Conference Presentations and Papers
Abstract: This paper presents findings from the evaluation of the Health & Wellbeing Connection (HWC), a pilot programme provided in Christchurch, New Zealand as a collaboration by primary care, the Emergency Department (ED) and Richmond, a provider agency. HWC is a 12-week programme based on intensive case management and navigation and support models, designed to support people to reduce their use of ED. HWC was successfully targeted at the “complicated people” who use ED frequently, had unmet psychosocial needs and fell through the cracks of existing support networks. The combination of good therapeutic relationships and access to appropriate resources has resulted in changes to people’s beliefs, attitudes and behaviours as they worked towards their goals. Completion of the programme is associated with significant reduction in ED attendances and psychological distress, and increased quality of life. Clients strongly attributed these positive changes with the programme.