Authors: Claire Green, WA
Event: 2015 TheMHS Conference
Subject: 2015 Conference Book of Proceedings
Type of resource: Conference Presentations and Papers
Abstract: Whilst agencies and organisations are determined to provide the best possible service to consumers, they can sometimes feel alienated by their own personal stressors in the difficult and challenging work that surrounds them daily as professionals. This paper delves into this passionate topic that can often lead workers down a lonely path, but recovers hope for each individual listening. The author has experienced vicarious trauma first hand as she takes you on a personal journey of spiralling to the bottom, including warning signs to look out for. The author then provides positive coping strategies showing that professionals can come back from the brink of burnout and thrive again in the workplace, promoting a sustainable workforce into the future. Aspects of organisational management are also addressed as the author reflects on workplaces and the role that managers play in supporting and nurturing their staff through caseload and crisis management. She also sheds light on the policies and processes necessary for providing appropriate levels of support. This paper promotes a healthy understanding of vicarious trauma whilst providing practical hands-on strategies that professionals can use to maintain their own health and wellbeing, discovering a new sense of personal and professional meaning along the way.
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