Authors: Joanna Birdseye
Event: 1998 TheMHS Conference
Subject: book of proceedings
Type of resource: Conference Presentations and Papers
Abstract: Since the mainstreaming of public mental health services in Victoria in 1995, there has been a shift of focus for the Mental Health Branch from service delivery to service planning, development, monitoring and review. To meet the new demands for monitoring of mental health services, a range of activities have been initiated in order to provide feedback about service quality. One of these activities has been the introduction of incentive payments to encourage high quality service provision - the Quality Incentive Strategy. To date the Strategy has targeted the areas of:
• consumer and carer satisfaction;
• service responsiveness to people from non-English Speaking Backgrounds and to women; and
• timeliness of data reporting.
The second year of the Strategy has just been completed. This paper outlines the process used by the Mental Health Branch in its development, the measures used and the outcomes achieved. Lessons learned after two years of implementation and plans for the future are discussed.