S100: Snapshots – System Improvement

By August 28, 2015 No Comments

Ivan Frkovic

How do you support people to live meaningful lives in the community as a complement to clinical services?

By collaborating with other agencies to create a continuum of care without gaps.

Kylie Fryer

Kylie made a really interesting point about there being a clear idea of what tokenism is in the context of participation of consumers. But how do we measure good examples of participation? We don’t. So Kylie suggested that we at least start with a baseline measure of the level of participation. Then create a 360 degree measure of satisfaction.

Anthony Stratford

Anthony provided a history of peer support. One of the most interesting points was that while modern peer support has formally been around since the 1980’s, one of its first recorded instances was in the 18th century when an doctor, who managed a psychiatric ward, decided to hire only staff who were recovered patients. It was at the time named “moral treatment”. It was very radical for the time.

Mark Heeney & Harpreet Singh

Mark and Harpreet discussed a Mind’s residential support service. It’s a fairly new service, having had 29 individuals use the service so far. Eight of those people have transitioned from a forensic setting prior to that.

An interesting aspect of the service is that the nurses who staff the service don’t have a hierarchy. This has a positive effect on shared responsibility. The service is also driven by the residents. Their personal goals help shape the way the service is provided.

Ingrid Ozols

Talked about the Centre for Research Excellence on Suicide Prevention (CRESP) program to provide consumer input into research priorities.

Some people who are involved in this process can be quite vulnerable, so it’s important to be compassionate and accommodating.