Making a real difference to consumer outcomes: Knowing the People Planning (KPP)

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By April 17, 2015 No Comments

Authors: Mental Health Services, Hawkes Bay DHB, NZ

Year: 2011

Event: 2011 TheMHS Awards


Type of resource: TheMHS Awards

Award state: NZ

Award level: Finalist

Award category: Specialist Service or Part of a Larger Service

Abstract: Thanks to KPP, consumers are at the centre of their own service planning in Hawkes Bay. KPP is a practical approach that assists clinicians meet the needs and get better outcomes for individual long-term consumers, and the data also provides essential planning information. Consumers co-produce with clinicians personal recovery plans to manage their own mental health condition and be fully independent. The met and unmet needs recorded in these plans for everyone on the caseload are aggregated to become a needs census that shows what is working well and where action and investment is required, so that the service plan is based on real information. In 2003, Hawkes Bay was a service unresponsive to consumer wishes. The South Team adopted KPP and since then can show a record of change and improvement: results that are having national and local impact. Description of Facility/Organisation: Hawkes Bay, on the east coast of New Zealand, has a population of 156,000 of whom 24% identify as Maori. In 2005 the area was reputed to have ‘the worst health status in New Zealand’. In 2003, consumers, their families and whanau complained that the DHB’s mental health service was difficult to access and did not provide support that met identified needs. The service was in crisis. 40 people were inappropriately accommodated in the acute unit. Kim Henneker and John Conneely, two community team leaders, persuaded stakeholders to examine needs by using KPP. They commenced manual data collection in 2004 and have continued since. The annual survey includes everyone on the South Team caseload, about 230 on average. The KPP data has been found so useful that it soon will be added to the electronic clinical information system to include all consumers in Hawkes Bay.

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