Authors: Paula Hanlon
Event: 2016 TheMHS Conference
Subject: Advocacy, Innovation, quality, lived experience, mental health service reform, service delivery implementation, social justice, social inclusion, wellbeing, North Shore Ryde Mental Health Service, ryde consumer network
Type of resource: Conference Presentations and Papers
Abstract: The Ryde Consumer Network was first established in 1993. Engaging people with lived experience of mental health problems who have faced years of disempowerment can be a struggle. The presenter, Paula Hanlon (Manager, Ryde Consumer Services) will outline the structures and practices that have assisted over 23 years of creating formal and informal ways of connecting with people with lived experience of mental health problems. The National Mental Health Standards (2010) Standard 3, ‘Consumer and Carer Participation’ identifies what can support strong participation. This includes “involving consumers in planning, service development, evaluation and quality programs” (3.1), providing training and supporting to maximise representation and support roles (3.3, 3.5) and the policies and procedures that enable participation (3.7). The informal social structures (games days, movie afternoons and weekend day trips) and the formal (recovery groups, consumer forums, satisfaction surveys) all function to recognise and address the needs of people with lived experience of mental health problems. The presenter aims to show how these structures aid in the relationship building with people with lived experience of mental health problems and how this encourages and enables authentic services.