Authors: Rebecca Doyle, Jenny Coleman, Karen Oakley and Gillian Malins, NSW.
Event: 2009 TheMHS Conference
Type of resource: Conference Presentations and Papers
Abstract: Mental Health Consumer Perceptions and Experiences of Services (MH-CoPES) is a Framework for consumer participation in quality improvement. It includes a tool to gather consumer perspectives and experiences of services, in public adult mental health services in NSW. This paper gives an overview of MH-CoPES Stage 1, before explaining the research, consultations and work completed with Area Health Services in NSW in stage 2. Stage 2 finalised the draft MH-CoPES Framework for consumer evaluation and the associated Questionnaires ready for full implementation. The Framework is an agent for change not only in improving mental health services to meet the needs of the people who use them but also by creating cultural change within the mental health system itself.