S06: Ngatti House: Partnership Model of Care. Psycho-social support for young people experiencing homelessness and/or at risk of homelessness who face complex mental health issues.

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By September 4, 2019 No Comments

Authors: Matthew Partridge, Julia Devos, Polly McCann

Year: 2019

Event: 2019 TheMHS Conference

Subject: Ngatti House: Partnership Model of Care. Psycho-social support for young people experiencing homelessness and/or at risk of homelessness who face complex mental health issues.

Type of resource: Conference Presentations and Papers



Matthew Partridge - (BSc. Health and Environment, BSc. Chiropractic Science) Matthew has been working with youth for Life Without Barriers for over 5 years. Passionate about mental health, working with young people and lifestyle interventions.

Julia Devos graduated from the University in Ghent, Belgium, as an Educational Scientist. She then made her way to Australia and worked for CPFS, Richmond Wellbeing, Working to Recovery Australasia. Julia is now combining her experience by running recovery groups at Ngatti house and facilitating reflections groups for coordinators and support workers at Life Without Barriers.

Polly McCann - Mental Health Practitioner (Mental Health Nursing). Over 20 years working in public mental health services across the youth, adult and older adult age range in Western Australia (12 months working with a homelessness community mental health team in Glasgow, Scotland). Team Leader, YouthReach South, a specialist WA Health Youth Mental Health service for marginalised and disadvantaged young people (13 to 25 years) with complex mental health and psychosocial difficulties and barriers to accessing mainstream mental health services. Responsible for the provision of direct clinical services, including clinical inreach to Ngatti House, providing a unique model of care, in partnership with Life Without Barriers.

Winner WA Health Excellence Award 2016
Category 1 Improving Service Delivery

Ngatti House is a unique mental health service in Perth, Western Australia that provides psychosocial support and accommodation to 17 – 23-year-olds experiencing homelessness and/or at risk of homelessness, who face complex mental health issues. Working with young people in this crucial time of development, the program helps to foster resilient and supportive communities. Implementing the Person-centred care ethos, the program provides young people with the stability and support to heal and reflect. This safe space allows young people to identify who they are, who they want to be and what they want from life as well as empowering them to make choices to get there.

This paper will explore the different aspects of the service that make Ngatti unique, from the daily programs, clinical partnerships, key-working, projects, camps and engagement with the local community in Fremantle. It will outline the key learnings of our service, areas that we excel in, as well as some current challenges that we are working to overcome. A challenge of particular note is finding the balance of clinical, social and emotional recovery.

Learning Objectives

Learning Objective 1: The audience will get a unique insight into the operation of a successful mental health service working with young adults. This will provide learnings and solutions that they can implement into their own services. From the presentation, we hope to culture a dynamic Q&A with learnings that we can take back to our service.

Learning Objective 2: Ngatti house is a mental health service – learnings will be directly applicable to other mental health services.

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