S58: The ‘Welcoming In’ Project – developing safe and inclusive service environments.

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By September 17, 2018 No Comments

Authors: Katie Larsen and Tina Grech

Year: 2018

Event: 2018 TheMHS Conference


Type of resource: Conference Presentations and Papers

Abstract: The ‘Welcoming In’ Project is investigating the experiences of marginalised, vulnerable populations in relation to service access, recognising that in mainstream mental health environments their experiences are often assumed, misunderstood or unnoticed. With a focus on LGBTIQ, Aboriginal and/or Torres Strait Islanders, Culturally and Linguistically Diverse people/communities, people living with disability and/or carers/family, this project aims to support the delivery of consistently inclusive Neami Group services that recognise the unique needs of these priority population groups within an intersectional lens. This presentation will share findings and developments that raise the profile of the voices of consumers/carers who face a range of barriers to mental health service access. We will demonstrate how we combined human centred design thinking and consultation processes with the culture of reflective practice employed in Neami’s service delivery model to embed values of curiosity, diversity, empathy, self-awareness and learning into service improvement and quality assurance processes. We will share common themes identified through project outcomes, including the value of lived experience workforces and the visibility and naming of diversity of experience. We will conclude with insights from our chosen evaluation method - Most Significant Change – selected to challenge power structures and question assumptions of change.

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