Authors: Tom Trauer, Tom Callaly & Helen Herrman, VIC
Event: 2004 TheMHS Conference
Subject: outcome assessment, research and evaluation
Type of resource: Conference Presentations and Papers
Abstract: Routine outcome assessment has now been introduced into most Australian mental health services, but early experience has shown that collection rates are very variable. One critical factor in staff collection of outcome measures is the degree to which they find them useful in their everyday work, and they are not clinically useful unless suitable feedback is received. In two area adult mental health services over a six month period, clinical staff was provided with graphical reports of the outcome measures they had completed. At the beginning and end of the same period staff surveys on outcome measurement were conducted. We found a wide range of opinions concerning outcome measures. Provision of feedback was accompanied by an increase in ease of use, but not in perceived value or usefulness. There appeared to be little relationship between outcome rating activity and attitudes toward the measures.