Attitudes To Outcome Measurement: The Importance Of Feedback

Go back to Resource Library
By May 20, 2015 No Comments

Authors: Tom Trauer, Tom Callaly & Helen Herrman, VIC

Year: 2004

Event: 2004 TheMHS Conference

Subject: outcome assessment, research and evaluation

Type of resource: Conference Presentations and Papers

ISBN: 0975765302

Abstract: Routine outcome assessment has now been introduced into most Australian mental health services, but early experience has shown that collection rates are very variable. One critical factor in staff collection of outcome measures is the degree to which they find them useful in their everyday work, and they are not clinically useful unless suitable feedback is received. In two area adult mental health services over a six month period, clinical staff was provided with graphical reports of the outcome measures they had completed. At the beginning and end of the same period staff surveys on outcome measurement were conducted. We found a wide range of opinions concerning outcome measures. Provision of feedback was accompanied by an increase in ease of use, but not in perceived value or usefulness. There appeared to be little relationship between outcome rating activity and attitudes toward the measures.

This resource is only available for subscribers. If you have a subscription, please log in. Otherwise, click here to purchase a subscription.