Consumer Participation: Does It Make A Difference To The Quality Of Mental Health Services?

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By May 21, 2015 No Comments

Authors: Vera Hempel, QLD

Year: 2005

Event: 2005 TheMHS Conference

Subject: Consumer and Community Participation

Type of resource: Conference Presentations and Papers

ISBN: 0975765310

Abstract: A literature review was carried out to determine whether consumer participation in mental health service delivery results in a change in the quality of services provided. Several important issues emerged;
Routine consumer satisfaction surveys are not always a reliable source of information about relevant issues for consumers. The model of service delivery was identified as having considerable impact on whether collaborative relationships between service providers and consumers could be established. A more client focused and individualized approach to service delivery was identified as being integral to improving outcomes for consumers. As the level of consumer participation increases and becomes more formalized in mental health services more appropriate or focused methodology is required to determine the effect of that participation.

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