Authors: Vera Hempel, QLD
Event: 2005 TheMHS Conference
Subject: Consumer and Community Participation
Type of resource: Conference Presentations and Papers
Abstract: A literature review was carried out to determine whether consumer participation in mental health service delivery results in a change in the quality of services provided. Several important issues emerged;
Routine consumer satisfaction surveys are not always a reliable source of information about relevant issues for consumers. The model of service delivery was identified as having considerable impact on whether collaborative relationships between service providers and consumers could be established. A more client focused and individualized approach to service delivery was identified as being integral to improving outcomes for consumers. As the level of consumer participation increases and becomes more formalized in mental health services more appropriate or focused methodology is required to determine the effect of that participation.