Development Of A Consumer Consultant Team: Environmental Preparation.

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Authors: Vera Hempel and Judy Sellen, QLD

Year: 2005

Event: 2005 TheMHS Conference


Type of resource: Conference Presentations and Papers

ISBN: 0975765310

Abstract: This paper outlines an inclusive process for implementation of a new Consumer Consultant Team. It identifies the organizational and administrative requirements for implementation as well as the stages of change occurring within the community which enabled and empowered the process. The implementation of the Consumer Consultant Team in Townsville was guided through a collaborative approach including the Townsville Consumer Advisory Group, Carers of Clients of the Townsville Integrated Mental Health Service and representatives from NGOs. One representative from Disability Services Queensland also participated. The two representatives from Queensland Health facilitated the process using an empowerment approach and ensuring that:
• The group maintained a strong consumer focus
• The process continued and remained on task
• Decisions were documented and implemented
• Resources were developed
• The mental health standards were maintained
• Human resource issues were addressed
• Policies were developed to guide the implementation

On completion of the process, five part time Consumer Consultants were employed and were able to commence their orientation and education program within an established framework.

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