Crossroads’ Intensive Support Service (CISS)

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Authors: The Salvation Army - Crossroads Network

Year: 1999

Event: 1999 TheMHS Awards


Type of resource: TheMHS Awards

Award state: VIC

Award level: Gold

Award category: Specialist Service or Innovative Part of a Larger Service

Abstract: CISS provides intensive support services to people with high and complex needs who find it difficult to live independantly and maintain stable accommodation in the community. In addition to homelessness, key issues facing people who use CISS include: self harming and addictive behaviours, a range of disabilities; histories of abuse and violence towards self and others; acute recurrent crises. At the point of referral to CISS individuals generally have exhausted all other accommodation, mental health and other service options. The CISS model is based structural, client-centred and key worker approaches. The intensive support work is challenging demanding, at the edge of human pain, fear and survival. Working on the program has been described as "the closest thing in civilian life to being in a war zone". Despite these callanges, CISS remains committed to providing an essential service. It offers a second, third and fourth chance to people who have given up, and been given up on, and has made a significant difference in many lives. Description of Facility/Organisation: The Salvation Army Crossroads has been supporting homeless and disadvantaged people since 1978. Early in 1998, the Crossroads Housing and Support Network amalgamated with a number of other major Salvation Army networks in inner Melbourne to form a new, expanded Crossroads Network. Currently, we employ approximately 300 staff and have an annual budget of $15 million. Crossroads receives funding from a varity of sources, including government departments (particularly the Victorian Department of Human Services, DETYA, and the Commonwealth Department of Family and Community Services), The Salvation Army, trusts and private donors.

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