Measuring Consumer Needs In A Community Rehabilitation And Support Service

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Authors: Tom Trauer, VIC, Glen Tobias, VIC and Mike Slade, UK

Year: 2005

Event: 2005 TheMHS Conference

Subject: Service Evaluation and Outcomes Measurement, neami, national mental health plan, short appraisal schedule (CANSAS)

Type of resource: Conference Presentations and Papers

ISBN: 0975765310

Abstract: The assessment of consumer outcome was identified as a key aim in the National Mental Health Plan. Neami, a psychiatric disability rehabilitation and support service in Melbourne has been using several outcome instruments, including the Camberwell Assessment of Need (CAN) for several years. The CAN exists in several forms, including the Short Appraisal Schedule (CANSAS). The CANSAS-U is a new version with changed layout and response format which is intended to be more suitable for self-completion by clients. The CANSAS-U revealed that domains that clients are unwilling to respond to might otherwise be misidentified as No need. The CANSAS-U identified about as many met and unmet needs as does the CANSAS. There were reasonable levels of agreement between client CANSAS-U and key worker CANSAS, and clients were generally quite positive about the CANSAS-U. Key workers thought that about a third of clients had some difficulty, mainly of a cognitive nature.

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