Authors: Nicole Livermore, Anne Ind, Meg Simpson and Ben Cracknell, NSW
Event: 2007 TheMHS Conference
Subject: EDUCATION / TRAINING,HEALING AND RECOVERY, Inpatient Guides
Type of resource: Conference Presentations and Papers
Abstract: The What Now book was developed in response to a local service identified need for improvement of discharge planning, including information provision in a way that empowered consumers. It was developed in consultation with clinicians and consumers and is an important tool to assist communication and improve provision of information, for example, what to expect, rights and responsibilities, medication and discharge planning. Consumers can record information about their stay, questions they want to remember to ask and details of follow-up appointments with community services. It has been trialled in two acute inpatient units at Bloomfield Hospital, in Orange. In refining the model of care for discharge planning and relapse prevention, therapeutic groups were introduced to support clinicians in the use of the book. Consumer and staff feedback has been positive, with consistent indication that it’s useful and relevant, as an information resource and to aid communication between staff and consumers. This paper will outline the implementation of What Now and the feedback received.